The power of cooperation in improving processes
Detailed knowledge of customer’s processes takes often years to gain, but without this knowledge, it is almost impossible to really optimize the processes and to develop effective tools for the end-customers. The key to the learning process is to identify the different stakeholders and their needs, understanding that an operator … Read More »Testing new solutions in production
Based on my experience in customer projects I have found out the following three key points to be true: – Customer testing in production can be a happy customer – No matter what development and testing practices you use, the production brings out the truth – I get to know … Read More »A Lesson in corporate communication and change management:
We were down in Australia recently and were really pleased to see this fantastic info Rollup that the Improvement Manager Michael Thadani from Australia Post created to inform the employees about the coming change. The key points here are: – Inform the employees about the upcoming changes – List the … Read More »Postal Process renovation
When building a house, a strong and solid foundation is an essential part of the construction project. No matter how stylish the window frames or how beautiful the decorations, the most important thing is that the base is well built and can support the whole structure. Ergonomically designed mSorters for … Read More »
Making the mail flow
